Shipping policy

General Information

  • Orders placed on weekends and national holidays will be processed and shipped on the next business day.
  • While we work with trusted delivery partners, please note that unforeseen delays may occur. Atelier assumes no responsibility for such irregularities.
  • We do not ship on national holidays, which may result in extended delivery times during these periods.

Hong Kong Domestic Shipping

  • Standard Shipping Cost: HK$ 35
  • Free Shipping: Enjoy complimentary shipping on orders over HK$ 500.
  • Delivery Time: Estimated delivery within 3-5 business days after order processing.

International Shipping

Delivery Times

  • Shipping times vary from 10-20 business days (excluding holidays), depending on the destination country or region.
  • A tracking link will be provided in your shipping confirmation email once your order has been shipped.

Shipping Fees

  • Free shipping is not available for international orders.
  • Shipping fees are calculated at checkout based on your location.

Address Changes

  • If the shipping address needs to be updated after your order has been shipped, any additional fees incurred will be the responsibility of the customer.

Taxes and Duties

  • United States: Prices for shipments to the US include all applicable taxes.
  • Other Countries:
    • Shipments may incur import duties and additional delays due to customs inspections.
    • As the recipient, you are responsible for any duties, taxes, or related charges imposed by your country.
    • Atelier cannot process returns or refunds for non-payment of import duties once your order has been dispatched.
    • We recommend checking with your local customs authorities for detailed information on duties, taxes, and payment methods.

Where Do We Ship To?

We proudly ship to the following countries and regions:

Asia: Hong Kong, Macau, Japan, Korea, Kazakhstan, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam
Europe: Belgium, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Spain, Sweden, Switzerland, UK
North America: Canada, Mexico, United States
Oceania: Australia, New Zealand
South America: Chile
Middle East: UAE, Saudi Arabia